SHOES, JEWELLERY
These are usually despatched within 2 weeks.
Please allow an additional 2 weeks for dyed shoes. These times may vary during busy times.
If you are worried about ordering in time, please call us on 0845 4662266 to check availability and to be given a more precise delivery time.
VEILS, GARTERS, AND POSY BAGS
These are handmade to your own requirements and can require upto 3 weeks to despatch.
MULTIPLE PURCHASES
As the costs of delivery are calculated on the weight of your order, multiple item orders will be despatched when the order is complete.
If you require certain items earlier please order them separately.
All schedules given are for guidance only, although we generally deliver well within this timeframe!
We aim to despatch most goods to you within the time frames stated. If you need an item in less time than this we can usually accommodate urgent orders, however, there is a surcharge for this.
Please not that once an item has been despatched we cannot be held responsible for delivery times / delivery, unless you have upgraded your item and paid extra postage for SPECIAL DELIVERY, which is surcharged.
Please telephone for details.
RUSH ORDERS
All rush orders must be placed by telephone on 0845 4662266.
We will advise whether we can deliver within your timeframes and we will charge you an additional surcharge fro any rush orders. We may also recommend special delivery as this is a guaranteed service before 9am or 12noon (Recorded Delivery is NOT). If you choose to upgrade to Special Delivery we will charge the additional postage on top of the surcharge price.
SURCHRAGES
Veils, Posy Bags & Garters
Less than 3 weeks - surcharge £15.00
Shoes
Un-dyed – Less than 3 weeks - Surcharge £15
Dyed Shoes
Gold Service - 5-7 working days - £25 surcharge
Platinum Service - 1-2 Working Days - £50 surcharge
Delivery Charges
We will endeavour to keep postage charges to a minimum. These rates are based on current Royal Mail tarrifs plus an allowance for packaging and handling. The website will automatically calculate the postage costs based on the weight and delivery zone. These charges can be seen at all times in your "shopping basket".
In order to keep delays to a minimum please ensure that you have selected the correct world zone from the drop down menus in your shopping basket. Just Brides cannot be held responsible for delays due to insufficient postage paid.
Delivery
All items are delivered via recorded delivery (UK) or via “Airsure” – signed for worldwide. This system allows for the electronic tracking of all items despatched.
Please note that although recorded delivery is sent on a first class basis, this service can sometimes be disrupted and goods which go astray will not be deemed as lost (by the Post Office) until they have been missing for 14 days. If you want to guarantee your delivery then we strongly urge you to upgrade your delivery to Special Delivery. There is a surcharge of £10 for this service which needs to be administered by telephone only.
Some items have a different expected delivery schedule so please check all delivery details before ordering.
Multiple purchases of items with differing delivery schedules will be stored until all items are available for despatch.
Please note that any goods found to be faulty upon receipt will be replaced, but time must be allowed for the returned goods to arrive back to us before replacement goods are despatched.
If you have an urgent request or are not sure whether the item will arrive in time please call our customer services team for advise on 0845 4662266. We do offer a rush order service - see delivery details for info.
Address Requirements
We will not ship to a PO Box number. It is your responsibility to ensure that the delivery address given is a deliverable one. If a flat or apartment, then the flat number and building number must be clearly stated.
An e-mail address is essential so that we can:
a) Confirm your order and expected delivery date.
b) Keep in touch with you regarding your order.
Non- Deliverable Items
If any item fails to be delivered because of a fault given in the address submitted on order, shipping costs will not be reimbursed, and we will not be held accountable for late delivery. Re-shipping charges will be charged to the client before the goods are re-despatched.
Customs/ Import Duties
Any duties payable are the sole responsibility of the client. Just Brides will not pay any fees relating to import tariffs.
Returns Policy
Please check items carefully upon receipt, or as soon is reasonable possible, and report any problems to us on 0845 4662266 or via email: enquiries@justbrides.co.uk
If your goods are faulty we will despatch replacement goods free of charge as soon as we receive them back. We will also reimburse your costs in sending those goods back to us.
If you are unhappy with your goods and would like an exchange or replacement, please return to us and we will send out a replacement or refund your card.
The cost of returning goods lies with the client, unless faulty, when those goods will be exchanged free of charge.
Upon receipt of the returned items, the delivery charges of faulty goods will be credited to the client’s charge card, and replacement goods despatched. Please allow 28 days from receipt of returned goods for replacement goods to be re-shipped.
Refunds or exchanges will be only be authorised for goods returned in their original condition and packaging.
No refunds or exchanges will be given for goods that have been worn, damaged or soiled. Please note that particular care must be taken when trying on shoes. No shoe returns will be accepted with scuffmarks, toe imprints or scratches to the soles.
How to return an item
Please re-package your items in the original packaging. There is a return address label on the LHS of the delivery note which you may wish to re-use. Please also enclose a note explaining what the problem is and what action you require from us. Please send your item via recorded delivery only to:
Just Brides Ltd
Cote How
Rydal
Ambleside
Cumbriia
LA22 9LW
ENGLAND
We recommend that you return items via a “recorded delivery” so that proof of despatch and receipt can be obtained. Just Brides accepts no responsibility for returned goods lost in transit.